Our Service is Evolving

The world looks different now, and we are faced with many challenges for our industry, our company, and our employees. As a company, we are ready to move toward positive change. Our first step focuses on server compensation and professionalism, beginning with an innovative service model that treats our service team as well as we treat our guests.

Evolutions are not perfect on day one, and a transition is a work in progress.

The traditional tipping model creates an unpredictable income for our serving professionals. Consistent compensation leads to a stronger, happier team, and ultimately, a happier experience for our guests. Moving forward, all guest checks include a 20% service charge to compensate the service team for their professionalism.

Servers are compensated with 16% plus an additional base pay for the service they provide. In the past, servers paid the support staff a set percentage for their assistance in service. The new model is similar in that the remaining 4% covers the additional costs of providing service. Guests wishing to provide additional gratuity to recognize exceptional service can do so to further compensate their service professional. 100% of any additional gratuity goes directly to the service professional.

Quality service is always our goal, but we want to define professional as the new standard, and we believe the shift to a service charge model ensures we will get closer and closer every day. It begins with keeping and recruiting the best and the brightest! A service charge provides the opportunity for career-minded service professionals to obtain and retain sustainable employment with attractive compensation. There is much to be proud of in our industry, and now is the time for a change.

THANK YOU for being a part of the transition to a sustainable and equitable work environment for all service industry professionals.

Frequently Asked Questions

What is a service charge?
A service charge is a set percentage added to every guest check for the professional service. The Boathouse Landing service charge percentage is set at 20%.

How are service professionals compensated in a service charge model?
Service professionals are paid a base pay plus commission. The commission is set at 16% of the total guest check. Guests have the option to leave an additional gratuity for exceptional service. 100% of the additional gratuity goes directly to the service professional.

Where does the 4% go?
The remaining 4% of the service charge is distributed to compensate service support staff such as bussers and food runners, and provide additional employee benefits.

In the previous tipping model, did servers keep 100% of the guest-provided tip?
No, this is a common misconception. Guest-provided tips were distributed between the server, bar staff, and support staff to include bussers and hostesses.

Is an additional tip or gratuity included in a service charge model?
Guests have the option to leave an additional gratuity for exceptional service. 100% of any additional gratuity goes directly to the service professional.

What are the benefits of transitioning to a service charge model?
• Service Professionals: The service charge model provides the opportunity for career-minded service and hospitality professionals to obtain and retain sustainable employment with attractive compensation. There is much to be proud of in our industry, and it is time for an improved change.

• Restaurant Guests: Quality service and professionalism from each and every member of the service team.

• The Company: The new service charge model helps the company attract and retain the best possible talent force, a direct answer to the rapidly decreasing labor force across the service and hospitality industry. In addition, the new service charge model allows the company to keep from increasing menu prices to cover the increased wages. We are looking for the best possible win-win.